At Lula, we take pride in providing both a great product and a great customer experience. If you are not completely satisfied with your purchase, please contact us at info@lulaoil.com.

Returns

Unfortunately, we are unable to accept returns of Lula Avocado Oil as it is a perishable food product. However, we will always do what we can to fix any problems with your order. Just email us at info@lulaoil.com.

Damages and issues

If your Lula Avocado Oil arrives damaged or incorrect, please contact us within 7 days of delivery at info@lulaoil.com with your order number as well as an explanation and photo of the issue so we can send you a replacement. 

Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Route Protection / Package Protection
Route Protection is automatically added during checkout, however you can opt out if you prefer not to have this protection for your order. If you opt out, you are no longer covered for shipments not received.

Route Protection cannot be added post-purchase as Route will have no way to collect the premium for that particular order, and it will not show up in our system as covered under Route Protection. If the order has not been fulfilled, it can be cancelled and reordered with Route Protection added.